(A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
- on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a uniform order and these are delivered separately;
- on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces;
To exercise your right of withdrawal, you must inform us (Freunde gesunder Lebensart, Dorfstraße 63 b/2, 6241 Radfeld, Tel. no.: +43 660 6413 331, e-mail address: info@stucco-naturale.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not compulsory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to Weinberg 23, 6250 Kundl, Austria without undue delay and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline shall be deemed to have been met if you send the goods before the 14-day period has expired.
You shall bear the direct costs of returning goods that can be sent by parcel post and the direct costs of returning goods that cannot be sent by parcel post.
You must pay for a return shipment of goods that cannot be sent by parcel post.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, properties and functioning of the goods.
Reasons for exclusion or extinction
The right of withdrawal does not apply to contracts
– for the delivery of stencils of any kind
– for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
– for the supply of alcoholic beverages the price of which was agreed at the time of conclusion of the contract but which cannot be supplied until at least 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
– for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of goods which are not suitable for return due to reasons of health protection or hygiene if their seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
– To Freunde gesunder Lebensart, Dorfstraße 63 b/2, 6241 Radfeld, e-mail address: info@stucco-naturale.com :
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of paper communication)
– Date(s)
(*) Delete where inapplicable.
